Return Policy

Returns:
Once your package has been shipped, we are unable to accept product returns or exchanges.

Cancellations:
You may cancel your order for a full refund prior to order processing and/or shipping. Please contact Customer Service for cancellations: (800) 568-5939 or customerservice@organicseven.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@organicseven.com within 3 business days after receipt of item. Send your item to: 3701 Stocker Street; Suite 206; Los Angeles California US 90008. Please do not send your purchase back without approval.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Generally it can take up to 7 to 10 business days for your payment to return to your account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@organicseven.com.

Sale items (if applicable)
Sale items cannot be refunded.

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